Frequently Asked Questions

Frequently Asked Questions

We're here to answer your questions about our handcrafted solid wood furniture. If you don't see your question below, please call us or send us a message!

How long does delivery take?

Each piece is handcrafted to order by American craftsmen. Current lead time is 4-8 weeks from order to delivery. We'll keep you updated throughout the process and schedule your free curbside delivery at a convenient time.

What's your return policy?

Purchasing furniture online is an important decision that deserves careful consideration. Before placing your order, please confirm that the piece's size, finish, and style will work perfectly in your intended space. Measure doorways and hallways to ensure delivery access, and verify that the investment fits comfortably within your budget.

Cancellation Policy

• Within 48 hours: Full refund to your original payment method
• After 48 hours: Refund by check, less a 25% cancellation fee

Our Satisfaction Guarantee

We're committed to exceptional craftsmanship and your complete satisfaction. If your furniture doesn't meet your expectations, please contact us within 30 days of delivery to discuss your return options.

Do you offer customization?

Yes! We offer multiple wood types (Oak, Alder, Maple) and finish options (Cherry, Medium, Weathered Grey, and more). Contact us to discuss custom sizing or special requests for your specific needs.

What wood finishes are available?

We offer a variety of professional finishes including Cherry, Medium, Weathered Grey, and other options. Each finish is hand-applied to bring out the natural beauty of the solid wood while providing lasting protection.

Is assembly required?

Most of our furniture arrives fully assembled or requires minimal assembly. Detailed instructions and all necessary hardware are included. Our free curbside delivery team will bring your furniture to your doorstep.

What's included with delivery?

We provide free curbside delivery to your home. Our professional delivery team will bring your furniture to your doorstep, inspect it with you for quality, and remove all packaging materials.

What makes your furniture different from big box stores?

Our furniture is handcrafted in America using premium solid wood (Oak, Alder, Maple), not particle board or MDF. Each piece is built by skilled craftsmen with dado and English Dove-Tail drawer joinery designed to last generations. We've been crafting quality furniture for over 10 years.

What wood types do you use?

We use premium solid hardwoods including Oak, Alder, and Maple, along with high-quality 3/4" plywood for certain components. We never use particle board or MDF. Learn more about our premium wood types.

Can I see the furniture before I buy?

We're an online-only store, which allows us to offer handcrafted American-made furniture at competitive prices. However, we provide detailed photos, specifications, and finish samples. Our satisfaction guarantee ensures you can buy with confidence.

Do you ship nationwide?

Yes! We provide free curbside delivery throughout the continental United States. Delivery times vary by location, but we'll keep you informed every step of the way.

How do I care for my solid wood furniture?

Solid wood furniture is easy to maintain. Simply dust regularly with a soft cloth and avoid harsh chemicals. For deeper cleaning, use a slightly damp cloth followed by immediate drying. Avoid direct sunlight and extreme temperature changes to preserve the finish.

What if my furniture arrives damaged?

We inspect every piece before shipping, but if damage occurs during transit, please contact us immediately. We'll work with you to resolve the issue quickly, whether that means repair, replacement, or refund.